When you are in business you make regular decisions and negotiations. When you make different decisions there are intended consequences and unintended consequences that come up from those decisions. Intended consequences are the outcomes you expect to happen good or bad. For example if you fire someone, you are intending to get rid of potentially a problem person, potentially a good thing for your office and culture, but you might increase workloads for both you and your other employees, a potentially bad outcome, even if it is temporary. Unintended consequences are outcomes from the decision that you might not expect to happen as a direct action of the decision. Obviously some can be foreseen and others not so much. For example in the same scenario, the person you felt was a problem might have been a popular person that was a centralizing figure. Being fired and the added stress of extra work may create others to think you are unfair and they might quit or your culture may go south. These are things you might not expect to come from the firing decision. Before we move forward in the difference between these consequences let’s talk about decision making.
- What is precedent that will be set or has already been set? What’s the basic issue at hand? What is Companies Vision?
- What is the right thing to do?
- What is effect to: People, Office, Environment, company brand, etc…?
- How will this contribute or effect bottom line? What is ROI? How will this help grow the office?
- Can I sleep at night? Would I be comfortable discussing this decision with my leader? Would I make the same decision with my leader in the room?
There are always intended and unintended consequences for decisions but how you prepare to deal with them is important. These consequences or outcomes can both be good or bad. The good ones we always want, as those are the ones we intend for. However the ad ones might be ones we intended would occur like the example above or there can be unintended consequences that are bad that might really throw a wrench in what you are doing. How can you limit the unintended consequences or at least prepare for them:
- You need to create a plan. Figure out how you will deal with all issues good and bad.
- Create a strategy to prepare for how your decision will affect you good and bad.
- Make sure you know how to execute.
- Slow down and breathe.
Rodney Mogen, is the president of solveurpuzzles, a business focused company. Solve ur puzzles helps three groups: Small Businesses, Financial Advisors/Agents, and Local Government Entities. Rodney is also a small business advisor focused on developing financial strategies for small business owners and helping them develop their own strategy and ideas to grow, sell, develop the way they want. He is focused on creating proper financial strategies for Advisors and business owners to assist them in their day to day duties by solving their financial puzzles. Rodney is also the Director of Financial Strategy for The Evans Group. Check out more information at www.solvurpuzzles.com.